1.
PAYMENT
Bon&Ging accepts Visa, MasterCard, Discover and American
Express cards.
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2. RETURN POLICY
Returns will be accepted within 30 days for store credit or
exchange ONLY on all items. No cash or credit refunds are issued
for any returns. Procedure: Please call us at (323) 664-6688
or e-mail info@bonandging.com for a return authorization. Items to be returned
must be mailed back to Bon & Ging within 30 days of receipt.
Item(s) must be returned in the condition sold (condition sold
is new as defined by Bon & Ging) and with a copy of customer's
receipt. Upon receiving and processing the returned item(s),
Bon & Ging will issue store credit to customer or send replacement
item(s). Please be certain to return your purchase well-packed
and insured for the full amount.
Important: Upon placement of order, please check your confirmation
email immediately to insure "ship to" address is correct.
Should the address be incorrect, please contact Bon & Ging
immediately. Once a package has been shipped, there will be
a $20 redirect charge should the address need to be changed
while in transit.
Shipping costs from Bon&Ging will not be refunded or credited
under any circumstances. All costs for return shipment are the
responsibility of the customer, unless otherwise stated.
Credits are good for a period of 6 months from the issue date.
Damage claims on shipped items must be made within 7 days of
package arrival. Please inspect your purchases immediately upon
receipt as no claims can be made after 7 days. Please call us
immediately at (323) 664-6688 and we will process a claim and/or
replacement. Shipping companies usually require an inspection
in the event of damage so please keep all packing materials
and the item until further notice. Bon&Ging must be notified
within 7 days of delivery of all damaged goods, or we cannot
process a claim. Please inspect all deliveries thoroughly upon
arrival.
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3. SHIPPING
Domestic U.S.
All domestic orders are shipped Federal Express Ground unless
otherwise specified. In-stock orders are shipped within 48 hours.
Orders needing express shipping quotes must be placed by Noon
PST in order to process that same day. Please call us at (323)
664-6688 to request a rush shipment and make a note on your
order form. We will quote shipping ASAP. Express shipments placed
on Friday afternoon, Saturday and Sunday will be quoted the
following Monday. Express packages do NOT ship out on Saturdays.
Express shipping delivery requests DO NOT include weekend days.
For example, a 2-DAY delivery leaving Friday will be delivered
on Tuesday. All delivery times are estimates for Federal Express
Ground delivery.
| For Orders of: |
|
Add: |
| Up to $25.00 |
$5.95 |
| $25.01 to $49.99 |
$6.95 |
| $50.00 to $74.99 |
$8.95 |
| $75.00 to $99.99 |
$10.95 |
| $100.00 to $124.99 |
$11.95 |
| $125.00 to $149.99 |
$12.95 |
| $150.00 to $199.99 |
$13.95 |
| $200.00 to $299.99 |
$15.95 |
| $300.00 to $399.99 |
$17.95 |
| $400.00 or more |
$19.95 |
To place phone orders, or with questions about Bon&Ging,
call our toll-free number 877-664-6687 or 323-664-6688.
These charges are calculated automatically when you place
an order online or by phone.
Express shipping charges:
For an additional $10.00 we offer Express delivery (2-3 days).
For an additional $15.00 we offer Overnight delivery.
International Orders
Sorry, Bon&Ging currently does not offer shipping outside
the United States.
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4. USE OF STORE CREDIT
Procedure: Please call us at (323) 664-6688 to use your store
credit. Please have your order and return credit authorization
# ready.
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5. TAX
Sales Tax will be added to your order if we are shipping within
California.
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6. PRIVACY
Bon&Ging does not sell or distribute any customer information,
under any circumstance, including those subscribed to our
mailing list.
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7. ACCOUNT
To provide the best overall level of security for your personal
information during the ordering process, Bon&Ging suggests
that you create an account using a login and password of your
choice. This account allows you to enjoy a personalized online
experience with us.
Track your order by visiting our order
status page. You will need to enter the username and password
you selected during checkout. If you cannot remember this
information, click
here to retrieve it.
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8. CANCELLATIONS
Cancelled orders once processed and packed are assessed a
15% restocking fee. Bon&Ging reserves the right to cancel
and refund any order.
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9. TERMS OF USE
Terms of use are governed by the State of California.
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